Terms and Condition
THESE TERMS OF SERVICE (TOS) GOVERN YOUR UTILIZATION OF our WEBSITE, WHICH IS PROVIDED BY OUR COMPANY. BY ACCESSING THIS SITE, YOU ARE DENOTING YOUR ACKNOWLEDGMENT AND ACCEPTANCE OF THESE TERMS. THESE TERMS ARE SUBJECT TO TRANSMUTE BY OUR BUSINESS AT ANY TIME AT ITS DISCRETION. YOUR UTILIZATION OF THIS SITE AFTER WE IMPLEMENT SUCH CHANGES CONSTITUTES YOUR ACKNOWLEDGMENT AND ACCEPTANCE OF THE TERMS.
The following shipping methods are available:
Free Shipping (5–10 business days)
First Class Mail (3-6 business days)
International (Transit time determined by distance, foreign customs regulations & local laws)
IMPORTANT: Please be advised that all suggested delivery times are Estimated and NOT GUARANTEED (Except Priority Mail Express). Shipping charges are NON-REFUNDABLE.
Also note that business days do not include weekends or holidays and there is no weekend or holiday delivery for any shipping methods. Some items cannot be shipped using Priority Express method due to delivery address. Currently, we do not ship to U.S.
Territories or APO/FPO: All non-express orders received by 11:00 AM PST on a business day will ship the same day. Orders received on Friday after 11:00 AM (PST) will ship the next business day (on Monday, unless it is a Post Office Holiday).
Free Shipping (50 US States Only):
Orders shipped within the continental United States should arrive within 5–10 business days depending on delivery location. Orders shipped to Alaska and Hawaii may take an additional 2–3 days for delivery.
First Class Package:
First Class Mail will be processed on the same day if they are placed by 11:00 AM (PST) on a business day. Orders shipped within the continental United States should arrive in 2-6 business days, depending on delivery location. For example, orders shipped to California may be delivered in 1 to 2 business days, whereas the orders shipped to some east coast states may be delivered closer to 5 or 6 business days. All the rates for first-class mail delivery are generated in real time by the United States Post Office (USPS.com) and shown to you during the checkout process. We do not add surcharges to the live USPS shipping rate. All orders must have a valid street address verifiable by USPS to be delivered successfully.
Priority Mail will be processed on the same day if they are placed by 11:00 AM (PST) on a business day. Orders shipped within the continental United States should arrive within 2 to 3 business days (may arrive sooner in California). Orders placed after 11:00 AM (PST) will be processed on the following business day, and should arrive within 3 business days. All orders must have a valid street address verifiable by USPS to be delivered successfully.
International Orders (Incl. Canada):
We use DHL Express to ship all International Orders and offer a flat fee for this shipping method. The international delivery timing differs from country to country. Usually packages are in flight for 1 to 3 days for most locations. We do not charge extra taxes or other fees for orders shipped to international destinations. However, please be sure to contact your local and customs authorities to learn about any fees, taxes, charges or regulations they may apply, when importing a product, before ordering the product online. If for any reason, the product is not allowed in the country and is sent back to us, we will issue a full refund (excluding the shipping charges) towards the credit card account used to make your purchase upon receiving and processing the product at our shipping facility. We do not charge restocking fees. However, if the product was held in the country of destination and neither delivered, nor returned to us due to customs restrictions or legal issues, no refund will be issued. Please be sure to check with your local customs agency before ordering.
All domestic shipping rates are generated automatically by USPS.com and may vary from location to location. International orders will be shipped via DHL International delivery service for a flat fee based on specific country location. You will be able to review the shipping rates before your order is completed and the payment is applied.
Monthly Subscription Terms
If selected, you will receive one bottle automatically renewed in 30 days and every 30 days thereafter at the special discounted price per bottle you select today until you choose to cancel or modify your subscription, which you can do any time by using the Unsubscribe feature in your Shipping Confirmation email, or by contacting contacting Customer Service by calling +1 (229) 800-NATX / +1 229 800 6289, emailing [email protected], or through Live Chat at www.naturalx.com.
Product Return/Exchange and Refund Policy
Return Policy: You may return unopened products in original packaging within 30 days from the date which the order was placed, for a refund of the purchase price. Only qualified, unopened, unused items that are in the original packaging may be returned for a refund.
Return Processing: In order to return a product, you must contact us by by phone or email and submitting a return merchandise authorization (RMA) request. If the item is damaged or defective, we may request for you to email us pictures of damaged or defective merchandise prior to issuing an RMA number. For returns on promotional items, all items included in the promotion (free gift, etc.) need to be returned. When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount. You will be responsible for shipping charges to us for non-defective returns. Shipping charges are non-refundable.
Damaged Items: If you receive a damaged item, the issue must be reported to customer service within 48 hours of delivery to receive a replacement item. We only replace items if they are defective or damaged and exchanges are only for exact item purchased, unless the item is no longer available. If a defective item is returned and shows signs of being dropped or physically damaged which is determined to be the cause of the defect, there will be a 25% restocking fee applied.
Exchange Policy: You may be able expedite an exchange by placing a new order and returning the unwanted merchandise. In order to expedite the exchange, please place the new order, and send the new invoice number to the customer service agent assigned to your original claim. The new order will be at your cost and once the unwanted item(s) has returned to us, we will refund you for the item(s). Please check with your customer service agent before placing your new order.
How to request a Return/Exchange/Refund:
Contact us via the Contact Us page to verify that your item is available for return before taking any other steps. Our assigned agent will get back to you with details on how to take the next step.
Repackage the item including all original parts, packing materials, instructions, etc. Within reason, this means that everything must be returned exactly as it was sent to you. Poor repackaging or the return of merchandise damaged after receipt could result in refusal of your return and loss of any refund or replacement item. Items for return must be unused and undamaged to qualify for the refund. Do not send items back in a regular envelope, this is not sufficient packaging and can cause items to be lost in the mail or damaged in transit. Padded envelopes or boxes are required and are provided free of charge by USPS if sending Flat Rate Priority Mail.
Include a copy of the original Packing List in the package, and indicate whether you would like to be refunded for the item or if you prefer to have a replacement sent out.
For defective returns, you will be issued a pre-paid return label. For non-defective returns, you will need to send the package back to the address which will be emailed to you by our agent.
If you are to receive a refund, it will be issued when the returned item has been received in satisfactory condition.
Refunds will be processed within 3 to 10 business days of receiving the items and will be applied directly to the payment method that was used to make the purchase.
Please be advised that usually refunds can take up to 5 business days to completely process after the refund has been initiated. Refunds can only be issued to the original form of payment for the corresponding order.
Access To This Site
YOU MUST BE EIGHTEEN (18) YEARS OR OLDER TO ACCESS THIS WEB SITE. IF YOU ARE UNDER EIGHTEEN (18) YEARS OF AGE, YOU ARE NOT SANCTIONED TO ACCESS THIS WEBSITE FOR ANY REASON. BECAUSE OF THE AGE RESTRICTIONS FOR UTILIZATION OF THIS WEB SITE, NO INFORMATION OBTAINED BY THIS SITE FALLS WITHIN THE CHILD ONLINE PRIVACY ACT (COPA) AND WILL WE WILL NOT MONITOR IT AS SUCH.
To get to this site or a portion of the assets it brings to the table, you might be requested to give certain enlistment points of interest or other data. It is a state of your use of this site all the data you provide on this site will be veridical, current, and consummate. On the off chance that our Company trusts the information you give is not veridical, current, or consummate, we have the privilege to take away your access to this site or any of its assets and to end or suspend your entrance whenever without notice.
Confinements On Use
This site might hyperlink to different locales which are not kept up by, or related to, our Company. Hyperlinks to such destinations are given as a convenience to clients and are not supported by or associated with this site or our Company. Our Company has not explored any or all of such destinations and is not in charge of the substance of those locales. The client visits hyperlinks at their risk, and our Company makes no portrayals or guarantees about the content, entirety or accuracy of these hyperlinks or the locales hyperlinked to this site. Further, the consideration of any hyperlink to an outside site does not compulsorily implicatively imply support by our Company of that site.
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You comprehend that our Company can’t and does not ensure or warrant that documents accessible for downloading from the Internet will be free of infections, worms, Trojans or other code that may show tainting or destructive properties. You are in charge of actualizing adequate strategies and checkpoints to fulfill your specific prerequisites for the precision of information info and yield, and for keeping up methods outside to this site for the recreation of any lost information. Our Company does not accept any accountability or hazard for your utilization of the Internet.
The Content is not total and exceptional and ought not to be utilized to supplant any composed reports, proclamations, or notification given by Company. Speculators, borrowers, and different people ought to use the Content in an equal way from whatever other instructive medium and ought not to depend on the Content to the rejection of their expert judgment. Data acquired by utilizing this site is not thorough and does not cover all issues, points, or realities that might be pertinent to your objectives.
YOUR USE OF THIS SITE IS AT YOUR RISK. The Content is “as may be” and without guarantees of any sort, either communicated or inferred. Our Company disavows all guarantees, including any suggested guarantees of merchantability, wellness for a particular reason, TITLE, OR NON-INFRINGEMENT. Our Company does not warrant that the capacities OR CONTENT contained in this site will be continuous or mistake free or that this site or the server that makes it accessible are free of infections or other destructive segments. Our Company does not warrant or make any portrayal on utilizing, or the consequence of utilization, of the substance as far as precision, consistent quality, or something else. The content may incorporate specialized mistakes or typographical blunders, and Company may roll out improvements or enhancements whenever. You, and not our Company, expect the whole cost of all adjustment, repair or redress.
IN THE EVENT OF ANY LOSS OR DAMAGE ARISING FROM THE USE OF THIS SITE OR ITS CONTENT. Our COMPANY MAKES NO WARRANTIES THAT YOUR USE OF THE CONTENT WILL NOT INFRINGE THE RIGHTS OF OTHERS AND ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ERRORS OR OMISSIONS IN SUCH CONTENT.
The majority of the data on this site talks just as of the date that we post information on this site. The company does not embrace any commitment to refresh such data after we present it or on expel such data from this site on the off chance that it is not, or is never again, exact or finish.
Limitation On Liability
The Organization, ITS SUBSIDIARIES, AFFILIATES, LICENSORS, SERVICE PROVIDERS, CONTENT PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, AND DIRECTORS WILL NOT BE LIABLE FOR ANY INCIDENTAL, DIRECT, INDIRECT, PUNITIVE, ACTUAL, CONSEQUENTIAL, UNIQUE, EXEMPLARY, OR OTHER DAMAGES. THESE TERMS INCLUDE LOSS OF REVENUE OR INCOME, PAIN, AND SUFFERING, EMOTIONAL DISTRESS, OR SIMILAR DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL THE COLLECTIVE LIABILITY OF COMPANY AND ITS SUBSIDIARIES, AFFILIATES, LICENSORS, SERVICE PROVIDERS, CONTENT PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, AND DIRECTORS, TO ANY PARTY (REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, OR OTHERWISE) EXCEED THE GREATER OF $100 OR THE AMOUNT YOU HAVE PAID TO COMPANY FOR THE APPLICABLE CONTENT, PRODUCT OR SERVICE OUT OF WHICH LIABILITY AROSE.
Trademarks, benefit imprints, and logos showing up on this site are the property of Company or the gathering that gave the trademarks, benefit marks, and logos to Company.
Information You Provide
You may not post, send, submit, publish, or transmit in connection with this site any material that:
You do not have the right to post, including proprietary material of any third party;
Advocates illegal activity or discusses an intent to commit an illegal act;
Is vulgar, obscene, pornographic, or indecent;
Does not pertain directly to this site;
Threatens or abuses others, libels, defames, invades privacy, stalks, is obscene, pornographic, racist, abusive, harassing, threatening or offensive;
Seeks to exploit or harm children by exposing them to inappropriate content, asking for personally identifiable details or otherwise;
Infringes any intellectual property or other right of any entity or person, including violating anyone’s copyrights or trademarks or their rights of publicity;
Violates any law or may be considered to violate any law;
Impersonates or misrepresents your connection to any other entity or person or otherwise manipulates headers or identifiers to disguise the origin of the content;
Advertises any commercial endeavor (e.g., offering for sale products or services) or otherwise engages in any commercial activity (e.g., conducting raffles or contests, displaying sponsorship banners, and/or soliciting goods or services) except as may be specifically authorized on this site;
Solicits funds, advertisers or sponsors;
Includes programs which contain viruses, worms and/or Trojan horses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications;
Disrupts the normal flow of dialogue, causes a screen to scroll faster than other users are able to type, or otherwise act in a way which affects the ability of other people to engage in real time activities via this site;
Includes MP3 format files;
Amounts to a ‘pyramid’ or similar scheme;
Disobeys any policy or regulations established from time to time regarding use of this site or any networks connected to this site; or
Contains hyperlinks to other sites that contain content that falls within the descriptions set forth above.
Any passwords used for this site are for individual use only. You will be responsible for the security of your password (if any). Company will be entitled to monitor your password and, at its discretion, require you to change it. If you use a password that Company considers insecure, Company will be entitled to require the password to be changed and/or terminate your account.
BY ACCEPTING THIS AGREEMENT YOU WAIVE AND HOLD HARMLESS COMPANY FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY COMPANY DURING OR AS A RESULT OF ITS INVESTIGATIONS AND/OR FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER [COMPANY] OR LAW ENFORCEMENT AUTHORITIES.